How do we go about screening prospective tenants?
A personal face to face meeting with a senior property manager, along with tireless referencing and investigation forms the backbone of our unique Tenancy Checking Process. It starts with our thorough and comprehensive Tenancy Application form and checklist. This process ensures our team check on the tenant’s current employment, previous employment, current rental history, previous rental history and all personal references and activities. In addition we check the tenant’s history on Tenancy Databases which maintain a database of many thousands of tenants in Australia and can often identify a tenant with a poor rental history before they take occupation of your property. We look into various aspects of the tenants past and present life. We look for inconsistencies with the addresses we’ve been provided against addresses listed on their previous water bills, driver’s license etc, and we look across a number of areas for inconsistencies and hints of deception. We utilise a number of different public and private sources of information which enables us to put together a comprehensive picture of the tenant. At the conclusion of this process we are able to determine tenant suitability regarding the proposed tenant’s ability to pay the required rent and their likelihood of correctly maintaining your valuable investment-property.
How do we keep an eye on the condition of our property?
We have a unique system of property inspections that ensures you stay in control of your property. This primarily involves a combination of routine internal inspections, coupled with random curb-side inspections. These curb-side inspections can provide us useful updates such as, are the lawns and garden being maintained, are the tenants parking on the lawn. Furthermore, they can provide us useful insight into other important factors such as, are there any signs of pets visible or if extra occupants are being housed (if an extra car is often located at property). We will conduct a thorough internal inspection of your property within the first 90 days of each tenancy. After this initial inspection we can assess how your tenant is maintaining your property. If they are not keeping the property as we would expect, we will issue a letter to the tenant and re-inspect the property within a short period to ensure our directions have been undertaken. If, on the other hand, the property is being well maintained we may recommend that a re-inspection not occur again for, perhaps, 3 or 6 months After each internal inspection you will receive a written report with photos on our findings. In this way, with regular updates by phone and email, you will be kept fully informed as to the condition of your property.
How will we keep you up-to-date
Investing in property can be a worrying experience for many people. Many property investors live a great distance from their investment and so it can be a great comfort to know that your agent has a system that ensures a high level of communication between the property owner and the agent. Certainly, we will not trouble you with trivial matters, however we will telephone you when and if there is a change in circumstances at your property, but in addition we have a comprehensive email communication system that can keep you up to date at all times along with an up to date online portal which provides you a variety of information all at your fingertips and that is available anytime. Are you being charged unnecessary fees like those annoying penny-pinching few dollars every month that are added on for things like postage that should simply be included? Or re-letting fees when tenants are simply renewing